Terms of Use

By accessing, browsing, downloading from and/or using the RIBBON website and/or mobile application ("Platforms"), you ("User" or "you") acknowledge that you have read, understood and agreed to be bound by these Terms of Use ("Terms") as may be amended from time to time, whether or not you register as a User of RIBBON.

RIBBON is owned and operated by Momoda Marketing Sdn. Bhd. (Company No. 1392624-W) ("Company", "us", "our" or "we"). The Company provides an online platform for registered Users to connect with service providers known as "Hosts", primarily for purposes of travelling ("Services").

These Terms govern your rights and obligations (whether as a guest or a registered user) regarding the access and/or use of the Platforms and RIBBON’s Services. These Terms shall constitute a legally binding agreement between you and the Company.

If you do not agree and accept any of these Terms, wholly or partly, you must immediately discontinue access and leave the Platforms.

We may revise or update these Terms at any time by posting a revised/an updated version on the Platforms. Unless stated otherwise, any revision or update takes effect immediately. Your continued access and/or use of the Platforms and/or Services after a revision or update to these Terms constitutes your binding acceptance of the revised or updated Terms.

We may change or update the Platforms and/or Services and any information on the Platforms and/or Services at any time without notice to you or liability to us. We may also suspend, discontinue, or restrict access to, the Platforms and/or Services temporarily or permanently at any time without notice to you or liability to us.

You must be at least eighteen (18) years of age to access, browse, download from and/or use the Platforms or register as a User. By continuing to access the Platforms and/or registering a User account with RIBBON, you confirm that you are an individual of sound mind and have the capacity, right, and authority to enter into this legally binding Terms and to abide by the same.

The Company shall not be responsible or liable for any misrepresentation regarding a User’s age or for the unauthorized use of the Platforms or Services by a minor.

You shall not use the Platforms and/or Services for unlawful activities and/or to further any unlawful activity.

You shall not engage in sexual activity(ies) with the Host throughout the duration of the Services. Users must also treat the Hosts with respect. Any form of harassment, abuse, obscenity and/or derogatory behaviour will not be tolerated

The Company shall not be responsible or held liable for the conduct and behaviour of any of its Users and/or Hosts, and you agree not to bring any legal action against the Company in relation to the same.

You must at all times comply with these Terms of Use.

You must provide true, current and complete information in your dealings with us (including when setting up an account), and must promptly update that information as required so that the information remains true, current and complete.

You agree that you are solely responsible for:

1. all costs and expenses you may incur when using the Platforms and/or Services; and

2. keeping your password and other account details secure and confidential.

We seek to make the Platforms as accessible as possible. If you have any difficulty using the Platforms, please contact us at [email protected]

We may prevent or suspend your access to the Platforms and/or Services if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

Any rights relating to the use of the Platforms and/or Services not expressly granted herein are reserved and no license or right is granted to you by implication or otherwise.

Price: All prices listed on the Platforms are in Malaysian Ringgit. The price of each Service as listed on the Platforms is merely an indicative price and is subject to change due to other additional factors such as the distance and additional time for the Services rendered. You will be informed of the actual price and only upon your agreement will the Services be provided to you.

Payment methods: All payments shall be made digitally through the Platforms.

Taxes: If the Service is liable for taxes, you shall be responsible to pay for the taxes, in addition to the price for the Service.

No refunds: All payments made are not refundable, except as specifically provided in the Terms and Conditions between RIBBON and Users.

Vouchers: We may from time to time provide vouchers for our Users as part of our promotional campaigns. The vouchers are not exchangeable, convertible or redeemable for cash.

Promotional offers or discounts: We may make promotional offers or discounts with different features and different rates to our Users from time to time in our sole and absolute discretion and you agree that such promotional offers or discounts, unless also made available to you, shall have no bearing on your use of the Services.

Additional terms: When using the Platforms and/or Services, you will be subjected to any additional guidelines or rules applicable to specific products, services or features which may be posted from time to time ("Additional Rules"). All such Additional Rules are hereby incorporated by reference into these Terms. In the event of any inconsistencies or discrepancies between these Terms and the Additional Rules, these Terms shall prevail. Should you have any questions, please send us an email at [email protected].

Momoda Marketing Sdn. Bhd. is the owner (or the licensee, where applicable) of all proprietary and intellectual property rights on the Platforms (including all information, data, texts, graphics, visual interfaces, artworks, photographs, logos, icons, sound recordings, videos, look and feel, software programmes, computer code, downloadable files, software applications, interactive features, tools, services) or other information or content made available on or through the Platforms.

We grant you, subject to these Terms, a non-exclusive, non-transferable, non-assignable, personal, limited license to access and use the Platforms for your own personal and non-commercial use. All rights not expressly granted to you are reserved by us.

The information and materials on the Platforms are provided to you for information purposes only and on an "as is" and "as available" basis without representations, warranties or guarantees of any kind either express or implied.

Whilst we endeavour to make the Platforms (not the Services) available 24 hours a day, we shall not be liable if for any reason the Platforms are unavailable for any time or for any period. We make no representation, warranty or guarantee that your access to the Platforms will be uninterrupted, timely or error-free. Due to the nature of the internet, this cannot be guaranteed. In addition, we may occasionally need to carry out repairs maintenance or introduce new facilities and functions, which may disrupt your user experience.

We warrant that the Services will be performed consistent with generally accepted industry standards. No specific result from provision of the Services is assured or guaranteed. Other than those expressly set forth herein, to the extent permitted by law, we hereby disclaim all warranties, express or implied, statutory or otherwise, including but not limited to implied warranties and the warranties of merchantability, fitness for a particular purpose, in respect of the Platforms and/or Services.

Except for any legal responsibility that we cannot exclude in law, we shall not be legally responsible or liable for any loss or damage of any sort whatsoever arising from your usage of the Platforms and/or the Services.

To the extent our liability cannot be excluded but can be limited, our liability to you under or in connection with these Terms, or in connection with the Platforms and/or Services, or your access and use of (or inability to access or use) the Platforms and/or Services, shall not exceed USD75.00.

We have no liability to you for any breach of these terms caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion, accident or pandemic.

Links included within the Platforms, when clicked, may lead you away from the Platforms and into other website(s) ("Linked Site(s)").

The Linked Sites are not under the control of RIBBON and RIBBON is not responsible nor shall it be liable for the contents of any Linked Sites or any links contained in a Linked Site or any changes or updates to such sites.

You agree that your access to and/or use of such Linked Site is entirely at your own risk and subject to the terms and conditions of access and/or use contained therein.

We may allow third party advertisers to place advertisements on the Platforms or any part hereof. Such advertisements will be clearly identified as originating from third parties. By using the Platforms and/or Services, you agree to receive such advertising and marketing materials. We do not endorse, and will not be responsible for, the contents of such advertisements or for your access, use, reliance, sale, purchase, or other action on your part with respect to the contents or subject matter of such advertisements.

Your relationship with the third parties’ services is governed solely by the applicable contractual agreement between you and the third party.

The Company shall not be responsible, in any way, for your relationship and/or interaction with any third party

If we need to contact you, we may do so by email or by posting a notice on the Platforms. Notice will be deemed given 24 hours after an email is sent to your designated email address or notice is posted on the Platforms. You agree that this satisfies all legal requirements in relation to written communications.

These Terms, together with the Privacy Policy and any other legal notices or Additional Rules published by RIBBON on the Platforms, shall constitute the entire agreement between you and RIBBON and supersedes any prior agreements, arrangements, understandings between RIBBON and you.

A waiver by RIBBON of any breach by you of any of the provisions of these Terms or the acquiescence of RIBBON to any act (whether of commission or omission) which but for such acquiescence would be a breach as aforesaid shall not constitute a general waiver of such provision or of any subsequent act contrary thereto.

These Terms shall be governed by the laws of Malaysia and each party agrees to submit to the non-exclusive jurisdiction of the Courts of Malaysia.

For us to waive a right under these Terms, the waiver must be in writing.

If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid under any enactment or rule of law or by any court in any jurisdiction, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will remain in full force and effect and continue to be binding and enforceable on you.